Shipping and Delivery

Item availability

We try hard to ensure that all of the prints shown on the site are readily available. However, it is possible that the series will have sold out before we have a chance to update the website. In this event we will inform you immediately upon receipt of your order or enquiry.

Dispatch times

Your print(s) will normally be dispatched from within 5 working days of receipt of your order and payment. However, it is possible that delays may occur and we will inform you as soon as we are aware of any expected delay.

Where we deliver

We deliver worldwide.

Shipping Costs - United Kingdom

Our shipping and handling charges for UK Mainland orders are included in the price of the print.

Express Shipping Option

We normally ship orders of unframed prints by post. For an extra charge we can send your order by courier. This is a next working day service to the UK (exc. offshore). Please advise at the time of order that you require express delivery and we will quote you. Please note that the selection of this service does not alter the date that we expect your order to leave our warehouse.

Shipping Costs - Rest of the World

In general, shipping costs will be determined by: 1. The total weight of prints 2. The destination country of the shipment

P.O. Boxes

Unfortunately, we are unable to deliver to P.O. Boxes.

Taxes

UK and EU customers will be charged the standard rate of VAT. Other customers will not be charged tax.

Duty

Customers receiving goods outside the UK may be liable for duty charges levied in their own country. If this happens, you are responsible for any duty owed.

Cancelling an order

You can cancel your order at any time prior to dispatch. Simply send us an email webenquiry@jeeclay.co.uk with 'Order Cancellation' and your order reference in the subject line.